Operation Smile address

Operation smile moves

Standard 3 - Frequency and Attendance of Board Meetings
An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities.

OS does not meet this Standard because:

  • While the board of directors held three meetings during the fiscal year ended June 30, 2013, one meeting was held in person and two meetings were held over the phone. In addition, the meetings were not evenly spaced throughout the year and were all held with a four-month period.

Standard 4 - Compensated Board Members
Not more than one or 10% (whichever is greater) directly or indirectly compensated person(s) serving as voting member(s) of the board. Compensated members shall not serve as the board's chair or treasurer.

  • Three members out of the 10 member board of directors (30%) are compensated either directly or indirectly. Two board members are relatives of paid staff members. In addition, the Chair of the Board is compensated directly.

In response to the Alliance's findings for Standard 4, OS states:

"The organization was founded 30 years ago by Dr. William Magee and his wife Kathy who could not turn away from the hundreds of thousands of children worldwide suffering from correctable facial deformities. Their children shared their passion for philanthropy and creating an impact on global healthcare, and they helped to expand the organization. One of the co-founder's children is now an employee of the organization, as she shares their same drive. In addition, two of Operation Smile's employees are related to a board member, because they too share a family commitment to expand access to healthcare for impoverished populations. To avoid potential conflicts, none of the employees who are related to a board member report to a related family member and they are located in different physical location from their related family member. All of these individuals, as well as all of Operation Smile's employees and volunteers throughout the world, are dedicated to Operation Smile's mission. In that regard, the Magees have a life-long appointment to the Board of Directors."


Number of complaints processed by the BBB in the last 36 months: 3

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